United Airlines offers domestic and international service from hundreds of destinations. The company's flights are comfortable and convenient, but some passengers have complained about the service. Fortunately, there are ways you can resolve any problems quickly and efficiently.
United Airlines: Problems
United's customer support can be a difficult thing to deal with. Whether the issue is a flight delay, lost baggage or something else, many people have complained of how they were treated over the phone and on-line. The company does offer a website and an app to contact them, but most complaints still come via the phone.
Customers are frequently confused by the amount of legroom they can expect during long flights in Economy Class. Most seats are 17 inches wide and have a 31-inch pitch. This is too narrow for many travelers.
Seat width and pitch may vary from one flight to another, so you should check before booking. You'll want to make sure that you're happy with the seats you've selected, especially if you're traveling with children.
United has a great personal device entertainment system on their flights, but you must have your own smartphone or tablet to use it. The movies and television shows change monthly, but you will find enough to keep yourself entertained.
Some international flights, depending on the aircraft type, also offer seat-back systems similar to those in First Class. This feature can be a real plus, especially if you're traveling with young children or elderly passengers.
Another con is that you can't check bags in Economy Class, and there is a 50-pound weight limit on each bag. If you are carrying items such as medications or heavy clothing, this can be a problem.
Other reviewers also have complaints about United's drinks and food. They have many menu choices, but some of them aren't up to scratch. Also, the company charges a premium on in-flight liquor which can be costly.
MileagePlus rewards frequent travelers with miles for their trips. These miles can be redeemed for things like a checked luggage or a first or business-class upgrade.
United Club lounges can be accessed by those who accumulate a lot miles. It's a great place to relax and unwind before your flight. Some reviews say that the staff are excellent.
United also offers a Live Chat option, where you can chat with a representative live about any issues or questions you might have. This is useful for those who don't want to talk on the phone, or who don't speak English well. They can answer questions via email or provide assistance.