Podium is a customer relations management (CRM), system that helps businesses acquire new customers and retain existing customers. It allows you to streamline communication, track leads, and improve your communications. The company provides SMS and email communication, as well as analytics and contact profiles for each client.
Podium allows anyone to create a customized message, no matter if they are an agency or a business owner. The service's Inbox is a central communications platform that allows you send and receive messages, respond to messages, and manage your contacts. You can send automated messages, reply to requests and create a chat widget on the web.
Although some might find Podium's prices a little steep, they do offer a free starter package. The monthly subscription lets you purchase as many subscribers as you want. If you are a small business, the cost may be too high. Textedly provides a flexible payment plan and similar services.
The Podium dashboard is simple and clean. You will receive basic instructions once you log in. The top navigation bar contains a knowledge base that is a permanent part of the website. Here are some tips and tricks for making your campaigns successful.
One of the most impressive features of Podium is its review feature. Customers can instantly submit feedback. After they submit their comments, they can select which platform they want to leave their opinion on. The company claims that web chat is responsible for two-thirdss of the leads it generates.
Podium sends customers review invitations via SMS to encourage them to leave reviews. Once you click the "Review Invitation", you'll be taken to a webpage that has a short URL. After the recipient clicks on the URL, they'll be taken to a review page with a button for them to submit their review.
Podium offers its users templates and other tools to make it easier to implement a review campaign. These include four types of templates. The template can be customized with the name of the customer and the phone number. It is then sent to its recipient.
Unlike other messaging systems, Podium can automatically generate and send out email and SMS reminders to customers about appointments. Its live chat function is also accessible through the help center.
This review feature can also be used to attract more customers. It uses artificial intelligent to prioritize incoming mails based on customer's history. The "Review Invitation" feature allows you to send a limited number automated review invitations via text. You can choose between Yelp and Facebook reviews, depending on what you need.
Overall, Podium is a great way to improve your online reputation and engage with customers. The company does offer advanced features such an inbox, which is tailored for customer interaction, but it may be too costly for small businesses.