For five years, Spirit led all US airlines in complaints. Unfortunately, Spirit's reputation in the eyes of travelers changed dramatically in 2013. Spirit received a lot of negative reviews in 2013's fall. Skytrax reduced the airline's rating by one star.
Although the airline has seen a positive change in its image since 2014's launch of 24 nonstop flights, it is still a controversial company. Some passengers complained about the treatment of their customers by the airline.
The airline's motto is "no frills and no nonsense." It does not provide complimentary beverages or food onboard, and customers pay a premium for such items. The seats are not comfortable. Customers also report paying extra for luggage.
Spirit flies out of Orlando, Philadelphia, Las Vegas, and Fort Lauderdale. They also plan to expand their service into New York, Boston, Tampa. Only a few of the planes have Wi-Fi. Spirit will announce the price of this service after Wi-Fi testing is completed.
Spirit's customer-centric attitude is based on the assumption that commercial success depends on maintaining customer loyalty. The company provides three status tiers to help customers achieve this: Silver, Free Spirit Member, or Free Spirit. Customers can earn points for every dollar that they spend on flights. These points can then be redeemed to receive a number of perks.
In addition to the status tiers, Spirit offers a number of add-ons. Spirit has a wide range of add-ons that can be used to help you find exactly what you want. Regular flyers can use the Point Perk program to earn a set number of points every time that they travel. They may be eligible for additional perks depending on their status. For example, extra legroom or more legroom.
Spirit offers passengers no free music or movies on flights, unlike other airlines. The company's priority is to provide a comfortable experience. This is evident in their seating arrangement, which doesn't allow for recline or allows for people to sit comfortably. Despite this, the flight is still considered to be a better option than other airlines, as it is more spacious.
Valid credit cards are required in order to obtain a seat. Also, you must check-in online for your flight. Even if you have a card, you may not be able to qualify for a better rate on other purchases. If you are looking for a way to get a seat and some other perks, you may want to consider applying for a credit card with Spirit Airlines. You can read the Free Spirit FAQs for more information about this program.
Spirit is still a good airline, even though it's mediocre. It launched 24 new nonstop routes in 2014, and it plans to continue this trend in 2015. It will expand its Wi Fi services in the months ahead.
Spirit has been criticized for its poor reputation. However, it is one among the fastest-growing airlines in the world. It is very affordable, compared to other low-cost airlines.