Review request texts are a quick and easy way to get feedback from your customers about your product. This is a great way for potential customers to trust you and can also help boost your online reputation through higher ratings on Google and other review sites.
Being direct, clear and honest is the key to writing review requests that get results. This is important in any marketing communication but especially for reviews. It is essential to personalize the message that you send to your customers via text message. Personalization is a way to make your message more relevant and interesting, which can increase the open rate and response rates.
Use a Template
You should always use a proven template when asking for reviews. This template will make your requests more efficient, effective, and streamlined.
This template contains a quick introduction, customer-focused pain points, and a thank you note to them for their feedback. It can be used in email, SMS, or by phone. This is a great way for getting more reviews!
Automate your text messages
SMS is a powerful tool for encouraging customers to review your company or motivating existing customers. It's a convenient and reliable way to keep in touch with your customers, and it has a higher open rate than email.
Sending a review request via text is a fast, effective way to drive more reviews to your business, and it can be especially helpful for businesses with low-traffic. This can even be more effective than sending reviews via email.
A review request text message can be sent anytime, but it's best to reach out shortly after a customer has made a purchase or used your product or service. It will allow customers to remember their experience, which will make them more likely post a review.
TextSanity is a tool that automates review requests. It allows you to send automated texts to your customers using their interaction data. Then, you can add the review site links to your texts and schedule them to go out automatically.
A link that directs them directly into the Google Review Site is also a good idea. They don't need to go through to your page. This will ensure the customer has a better experience and gets a faster reply to their review. It will also increase the chance that they will post it on the site.
TextSanity not only allows you the ability to create automated review request, but also makes it easy to track and track their responses. Its interface makes it easy to see exactly how many reviews each customer has submitted and how often they're submitting them.
The best thing about these reviews is that they are much more manageable than manually following up each customer to request a review. It's an incredibly important task for your business, and it can be time-consuming if you don't have a good way to automatically handle it.